Who do I contact regarding my order?
All order inquires or questions should be sent to @firstname.lastname@example.org
Direct Messages will have a slower response rate due to high volume of DMs, it is easy for your DM to get lost and buried below all other messages.
How soon will I get a response?
Email response time is less than 24 hours.
How do I cancel my order?
There are no order cancellations. Please be sure you want to place your order before ordering.
How do I get a refund?
No refunds are issued. Unless, the product comes in an unsatisfactory condition. In this case, we will send replacements for damaged/missing products within 14 days of receipt of package. Customer must include photos of issue including packaging slip.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 3-5 business days to arrive depending on the efficiency of your local postal service. We are not responsible for any lost or stolen packages! If you believe your package may have been lost or stolen, please contact your local post office for further investigation.
My package shows it was delivered but I did not receive it. What now?
Double check to make sure your address was entered correctly. Check with your neighbors or anyone in your household who may have received your package. Finally, if all else fails, contact your local post office for further investigation. However, once a package is marked as Delivered it is out of our hands. We apologize.
Where can I find my tracking number?
Tracking numbers are sent via email. If you do not see it, you may need to check your spam folder.
My package was returned, what do I do now?
If your package was returned to our PO Box, it may be due to one of the following reasons: Invalid or incomplete shipping address. You will receive an email from us letting you know that your package was returned to us.
How can I get my order back?
If you would still like to receive your order, we will need a new and valid address from you, then we will send you a Shipping Invoice via email.
How much will it cost to re-ship my order?
$4.00 for U.S orders.
This fee is to cover the cost of re-shipment due to incomplete address or refusal on the customer's part.
Please note, we do not have control over the Postal Office returning packages.
What if I do not want to pay the re-shipment fee?
In that case, your order will be cancelled and a refund will be issued to your account. Refunds take anywhere from 5-7 business days to settle. If 7 business days have passed and you still have not received your refund, you may need to contact your bank.
If we receive no response from you the customer within 5 business days, a refund will be automatically issued to your card and the items will be restocked.
I received an email saying that my order was flagged as medium/high risk. What happens now?
Any orders that come in as medium or high risk fraudulent will be automatically canceled and a refund will be issued to the cardholder's account.
This is done to ensure the cardholder and merchant's safety and to minimize the chance of bank charge backs from cardholders who have been victim of fraud.
Why is my order showing as Medium or High Risk?
Your order may be Medium or High risk if it meets any of the following criteria below:
- Multiple failed payment attempts were made to place the order (raises concern of stolen cards being used)
- CVV is incorrect
- IP Address where order was placed is nowhere near the ultimate shipping destination (example, order placed from China but being shipped to UK, this is cause for concern and raises red flag of possible credit card fraud).
- Billing and Shipping Address are not an exact match
What can I do to make sure my order does not fall into Medium/High risk?
When you place an order, make sure it does not meet any of the criteria above that may make it susceptible to fraud.
Make sure billing and shipping addresses match and that location of order is in the vicinity of final shipping destination.